Terms & Conditions

Pet Services Ltd and its associated contractors undertake to care for the health and wellbeing of the customers pet(s) to the best of their ability, but will not be held responsible for any issues, health or otherwise, illness or loss for any reason whatsoever.

All quotes and prices given are for ruling rates and any increases applying at the time of travel will be additional and payable by the customer.

Prices for air transport are based on dimensions and weight. When these have been supplied by the customer they may be subject to adjustment as determined by IATA regulations, the airline, or Veterinary Inspector and will be payable by the customer. Payment in full is due 7 days before air travel.

In the event of cancellation or unavailability of services, any unexpended portion of payment will be refunded at the sole discretion of Pet Services Ltd. In case of changes to airline schedules we will, with the customers consent, arrange travel on the next available flight.

We will not transport vicious or banned and restricted breeds. Any unpaid debt is subject to a 10% penalty charge plus all collection costs.